FAQ

Hair

  • You can easily manage your booking via the email confirmation you received right after booking:

    1. Open your confirmation email and click Change / Cancel Appointment.

    2. You’ll land on your appointment details page — click Reschedule or Cancel.

    3. For rescheduling, simply choose a new date and time that works for you. You'll receive a confirmation email with the updated details.

    4. For cancellations, you'll be taken to a confirmation page and then receive an email confirming your cancellation.

    Please note that we do not accept rescheduling or cancellation requests via text/email.

  • You’ll receive an updated confirmation email right away — your appointment time, date, or cancellation will reflect there.

    Our system automatically updates so you can rest easy — no need to send separate confirmation.

  • All new clients begin with a consultation. Click HERE to book your free consultation w/ Justine online!

  • Returning clients may book their packages directly through Acuity without another consultation — simply use the booking links provided!

  • We recommend booking 4–6 weeks in advance to secure your preferred time. Premium customized extensions may require additional processing time (7–15 business days).

  • That’s exactly what consultations are for! We’ll determine the best option for your lifestyle, hair goals, and budget before moving forward. You can book your consultation with Justine HERE!

MENTORSHIP

  • If you’re feeling overbooked, burned out, or unsure of your next step, coaching can help you create clarity and strategy. Whether you’re just starting your beauty business or refining one you’ve already built, our sessions are designed to meet you where you are.

  • Each session blends strategy with nervous system–aware tools. You’ll leave with a clear plan, tailored guidance, and practical next steps — not just ideas, but actions you can implement right away.

  • Not at all. You can start with a single session to get immediate clarity, or choose a multi-session package for deeper support and accountability over time.

  • If you’re testing the waters or need clarity on one specific challenge, a single session is a great fit.
    If you want deeper transformation, accountability, and ongoing support, a multi-month package will give you the structure and momentum you need. During your discovery call, we’ll help you decide which option makes the most sense for you.

  • That tier is designed for clients who need a fully tailored approach — whether that means team coaching, in-person intensives, or combining multiple services.

    Pricing is customized based on the scope of your goals, and we’ll outline a clear plan (and investment) before moving forward.

  • Coaching isn’t only for established businesses. We support beauty startups too, helping you build the right foundations from the start so you don’t end up burned out or overwhelmed.

  • It starts with a free discovery call. Once you select a time, you’ll receive a short form to fill out.

    Justine personally reviews your answers before confirming the call — this ensures she understands your unique situation and can prepare to offer the most value during your session.

    During the discovery call, you’ll explore where you’re at, what challenges you’re facing, and what kind of support would help most. From there, you’ll decide together whether a single session or a package is the best fit.

wELLNESS

  • That’s exactly what the quiz is for. Each bundle is tailored for different needs — beauty support, detox/reset, or nervous system balance. Your results will point you in the right direction, and you can always reach out if you’re still unsure.

  • Yes. The bundles are available to anyone, whether or not you’re in coaching. They’re designed to stand alone as wellness rituals — though many coaching clients find them especially supportive.

  • We always recommend checking with your healthcare provider before starting any new supplement routine, especially if you’re on medication or managing a condition.

  • Everyone’s system is different. Most people notice shifts within 2–4 weeks — more stable energy, calmer mood, or improved skin clarity. Deeper benefits build with consistency over a few months.

  • Currently, bundles are available within Canada. If you’re outside Canada, send us a note and we’ll let you know if we can make it work.

  • Yes. We want this to feel accessible. Payment plan options are available at checkout.

  • We’re working on this option — stay tuned! For now, you’ll receive a reminder email when it’s time to reorder.